Health Hue Digital: Telehealth Consent and Privacy Policy

Welcome to Health Hue Digital!

This page outlines the terms of service for using our telehealth platform, Health Hue Hub, and explains how we collect, use, and protect your personal and health information. By accessing or using our services, you acknowledge that you have read, understood, and agree to these terms and policies.

1. Telehealth Services

Health Hue Hub facilitates virtual healthcare services by enabling communication and information sharing between you and your healthcare provider. These services may include:

• Virtual Consultations: Two-way, live phone and video consultations for new and existing patients.
• Secure Messaging: Communicate with your provider through a secure messaging system.
• Electronic Consents and Questionnaires: Complete necessary forms online prior to appointments.
• Appointment Management: Schedule and manage appointments through the Patient Portal.
• Access to Health Records: View and manage your health information through the Patient Portal.

1.1 Understanding Telehealth

While telehealth offers convenience and accessibility, it’s essential to understand its limitations:

• Technical Considerations: A reliable internet connection and appropriate devices are necessary for successful virtual consultations.
• Physical Examination Constraints: Telehealth may not allow for a complete physical examination.
• Privacy and Security: While we employ robust security measures, using online platforms always carries some inherent risk to privacy and confidentiality.

1.2 Patient Responsibilities

When using Health Hue Hub for telehealth services, you agree to:

• Ensure you have the necessary technology and a suitable environment for virtual consultations.
• Provide accurate and complete information about your medical history and current condition.
• Follow your healthcare provider’s instructions and recommendations.
• Protect the confidentiality of your login information and take precautions to maintain your privacy during telehealth sessions.

2. Privacy Policy

Health Hue Digital is committed to protecting the privacy and security of your personal and health information. We comply with all applicable privacy laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA).

2.1 Information We Collect

• Personal Information: This includes your name, date of birth, contact information, insurance information, and any other details you provide through the platform.
• Health Information: This encompasses your medical history, diagnoses, treatment plans, medications, and other health-related data shared by you or your provider.
• Usage Data: We collect information about how you use Health Hue Hub, such as features accessed, pages visited, and time spent on the platform.
• Technical Data: We collect information about your device, IP address, browser type, and operating system.

2.2 How We Use Your Information

We use your information for the following purposes:

• Providing and Improving Services: To facilitate telehealth consultations, manage your care plan, and enhance the platform’s functionality and user experience.
• Communication: To send appointment reminders, updates, and other important information.
• Legal Compliance: To comply with applicable laws and regulations.
• Analytics and Research: To analyze platform usage data and conduct research to improve our services.

2.3 Data Security

Health Hue Digital employs industry-standard security measures to protect your information, including:

• Encryption: Data is encrypted both in transit and at rest.
• Access Controls: We restrict access to your information based on roles and responsibilities.
• Regular Security Assessments: We conduct regular security assessments and updates to identify and address potential vulnerabilities.

2.4 Data Sharing

We will not share your information with third parties except as required by law or with your explicit consent. We may share your information with:

• Your healthcare providers involved in your care.
• Business associates who assist us in providing services, such as IT service providers or billing companies. These entities are required to comply with HIPAA and protect your information.

2.5 Your Rights

You have the following rights regarding your information:

• Access: You can request access to your health information held by Health Hue Digital.
• Correction: You can request corrections to inaccurate or incomplete information.
• Deletion: You can request deletion of your information, subject to certain limitations under HIPAA.
• Complaint: You can file a complaint with Health Hue Digital or the Department of Health and Human Services if you believe your privacy rights have been violated.

3. Consent to Telehealth and Data Practices

By using Health Hue Hub, you consent to participate in telehealth services and acknowledge that you have read and understood this policy, including how we collect, use, and protect your information. You understand that you can withdraw your consent to telehealth services at any time by notifying your provider.

4. Release and Discharge

You hereby release and discharge your Provider, Health Hue Digital, and all parties acting under your Provider’s license and authority from any telehealth medical privacy claims you might otherwise have had prior to HHS’s March 17, 2020 notification.

5. Contact Us

If you have any questions or concerns about this policy, please contact us at –  info@healthhuedigital.om