Health Hue Hub · Clinical · Memberships & Packages

Membership management software, with treatment packages built in.

Set up membership tiers with monthly dues and a member discount, and the Hub bills them on a recurring price and issues each cycle’s benefits once it’s paid. Build treatment packages at one bundle price, sell them with their treatment plan built in, and see every patient’s sessions left and what your clinic still owes in treatment.

3
Ways a package is paid: in
clinic, invoice, card on file
5
Membership rules, set
once for the whole clinic
0
Banked benefits clawed
back when a member leaves
The Memberships tab in the Health Hue Hub: The Glow Membership tier at CA$149.00 a month, a note that dues are billed on a recurring price and each paid cycle issues that cycle’s benefits, two active members with Freeze and Cancel, and a form to enrol a member paying off-system.
Memberships on the Health Hue mobile app, showing The Glow Membership tier, two active members with Freeze and Cancel, and a search to enrol a member paying off-system.
Membership tiersMonthly dues, a member discount, what’s included.Learn more Your membership rulesRollover, cancel, freeze and grace, set once.Learn more Freeze or cancelPause benefits for travel, nothing banked is lost.Learn more Build a treatment packageSessions or units, one bundle price.Learn more Treatment plan built inEvery sale creates the patient’s plan.Learn more Three ways to be paidIn clinic, by invoice or card on file.Learn more Sessions left, on the recordThe same view the front desk sees.Learn more What you still oweOutstanding prepaid value, package by package.Learn more

01 · Memberships

Membership tiers, on rules you set once.

Each tier has its monthly dues, a member discount and what’s included each cycle. The Hub bills the dues on a recurring price, and every paid cycle issues that cycle’s benefits. A failed payment pauses them, a cancellation stops them, and nothing a member has already banked is ever taken back. Your membership policy decides the rest for the whole clinic: whether unused benefits roll over and how far, what a member keeps when they cancel, whether they can use what’s banked while frozen, and how many days of grace follow a failed payment. Freeze a member for travel or a pause instead of cancelling, and enrol members who pay in cash or by invoice so they sit alongside everyone else.

The Membership policy settings in the Health Hue Hub: unused benefits roll over at the next cycle, roll over uncapped, members keep what they have earned when they cancel, frozen members can still use what is banked, and a grace period after a failed payment, with a Save policy button and invoice settings below.
Membership policy on the Health Hue mobile app, with roll over, uncapped rollover, keep what they have earned on cancel, use what is banked while frozen, and a grace period after a failed payment.

02 · Treatment Packages

Build a treatment package with its treatment plan built in.

Put sessions or units of a treatment together at one bundle price, and the Hub shows the face value and what the patient saves. Choose the service each line redeems against, its price at sale, and any deposit the patient still pays when they book. Set one expiry date for the whole package, or leave it to never expire. Each line carries its treatment plan, so a series of three becomes three planned sessions, with the spacing set now or by the provider at the first session. Once a package is finished, Care Cadence reminds the patient when their next visit is due.

Editing the Sylfirm X RF, Series of Three package in the Health Hue Hub: a CA$1,700 bundle of three Sylfirm X RF Microneedling sessions at CA$750 each, never expiring, with a treatment plan chip reading 3 sessions, dates set at the first session, a face value of CA$2,250.00 and a saving of CA$550.00, or 24%.
Editing a package on the Health Hue mobile app: Sylfirm X RF, Series of Three at CA$1,700, three sessions with a treatment plan, and the CA$550 saving.

03 · Selling a package

Sell it in clinic, by invoice or on the card on file.

Packages bought online are granted automatically. For a sale at the front desk, over the phone or a patient moving from another system, pick the patient and the package and the Hub lists the visits in their treatment plan. The dates are recommendations and never block a booking. Then choose how it’s being paid: already paid in clinic, an invoice the patient pays from a link, or a charge to the card on their record. The sessions are banked as soon as the money is in.

The Sell a package drawer in the Health Hue Hub: a patient search, the Sylfirm X RF, Series of Three package at CA$1,700.00, a treatment plan of three visits not yet scheduled, and three ways to be paid: paid in clinic, send an invoice or charge card on file.
Selling a package on the Health Hue mobile app, with the patient search, the package, three treatment plan visits and the three ways to be paid.

04 · On the patient record

Every package and session left, on the patient’s record.

Look up any patient and see each package they hold, the bundle it came from, how many sessions or units are left and whether it’s active. It’s the same view your front desk sees in the patient record, with a ledger below that shows every grant and redemption, when it happened and who made it. Sell another package from the same screen.

Daniele Demo’s packages in the Health Hue Hub: Harmony Facial 3 of 3, Botox Injections 50 of 50 units and Sylfirm X RF Microneedling 3 of 3, all active, with a Sell a package button and a ledger of each package granted.
A patient’s packages on the Health Hue mobile app: Harmony Facial 3 of 3, Botox 50 of 50 units and Sylfirm X RF 3 of 3, with the ledger below.

05 · Promotions

Promotion codes with limits built in.

A promotion is one shared code, a percentage or a dollar amount off, for the services you choose. Give it a start date, an end date or a cap on redemptions, and limit it to one use per patient. A code can’t run forever: it needs an end date or a cap. Only one code applies at checkout, so a promotion never stacks on top of a package or a member discount.

The Promotions tab in the Health Hue Hub, with no promotions yet, a note that a promo code cannot be combined with a package or member code, and the New promotion form: name, 20 percent off, services it applies to, start and end dates, a redemption cap and one use per patient.
A new promotion on the Health Hue mobile app: 20 percent off chosen services, start and end dates, a redemption cap and one use per patient.

06 · Reports

Know what you still owe in treatment.

Prepaid packages are sessions your clinic still has to deliver. Reports adds them up as outstanding prepaid value, at the price each package was sold for, and breaks it down package by package: the kind, how many are left, the value of each one and the total still owed.

The Reports tab in the Health Hue Hub: CA$19,665.34 in outstanding prepaid value across 16 active packages, valued at price at sale, and a table of outstanding value by package, from Sylfirm X RF Microneedling at CA$2,250.00 to Botox Injections at 50 units and CA$565.00.
Reports on the Health Hue mobile app: CA$19,665.34 outstanding prepaid value and the amount still owed on each package.
Built for healthcare

Secure, compliant, and clinic-ready

Every feature lives in a platform built for clinics from the ground up, with charting, consent, and payments native to the patient record.

PHIPA & HIPAA-aware

Patient data is encrypted and handled to Canadian health-privacy standards.

Consent & audit

Consents, signatures, and changes log to the record automatically.

Role-based access

Granular permissions keep charts and contact details on a need-to-know basis.

One source of truth

Scheduling, payments, messages, and records in one place. Nothing siloed.

One platform

Explore more of the Hub

Memberships is one part of the Health Hue Hub, your AI-powered clinic operating system.

Care Cadence

Reminds patients when their next visit is due.

Patient Records

Every patient in one complete profile.

Conversations

One inbox for SMS, calls, web chat, and DMs.

Medical Charting

Chart on real photos, with units and lots.

Consent Forms

Every form in one link, signed before the visit.

Telehealth

Video consults, recorded to the record.

See Memberships on your own clinic.

Book a 20-minute demo and we’ll build one of your treatment packages in the Health Hue Hub and sell it to a test patient.

See pricing Book a demo

FAQ

Questions about Memberships.

What’s the difference between a membership and a treatment package?

A membership is a monthly tier: the patient pays dues each cycle and gets the member discount or the benefits included in that cycle. A treatment package is a one-time purchase of sessions or units at a bundle price, with a treatment plan that spaces out the sessions.

How do we set up a medical spa membership program?

Create a tier with its monthly dues, the member discount and what’s included each cycle. Then set your membership policy once for the whole clinic: whether unused benefits roll over, what members keep when they cancel, what happens while they’re frozen and how many days of grace follow a failed payment. Enrol members from the Hub, or off-system for anyone who pays in cash or by invoice.

How are membership dues billed?

On a recurring price the Hub bills each cycle, and each paid cycle issues that cycle’s benefits. Members who pay in cash or by a recurring invoice can be enrolled off-system so they sit alongside everyone else.

What happens when a payment fails?

Benefits stop issuing until the payment goes through, after any grace period your clinic sets. Nothing the member has already banked is taken back.

Can a member pause their membership?

Yes. Freeze stops benefits issuing and can be reversed, so it suits travel or a break. Your membership policy decides whether a frozen member can still use what’s already banked.

How does a treatment package connect to Care Cadence?

A package’s treatment plan spaces out the sessions the patient bought. Once the package is finished, Care Cadence reminds the patient when their next visit for that treatment is due.

Can patients buy packages online?

Yes. Packages bought online are granted to the patient automatically. Packages sold in the clinic are granted from the Sell a package drawer once they’re paid.

How is it priced?

We’ll go through the numbers on a call.