Is ad spend included in the monthly fee?
No, and we don't take a markup on it either. Foundation and Growth do not include managed ad spend. That's deliberate: it's how we can deliver the entire platform at $497–$597 without padding the price. If you want ads managed for you, the Premium tier is application-based with capped slots per quarter.
Is there really no setup fee?
Really. The first month is paid upfront at signup, then it's month-to-month. The website build, CRM configuration, automation setup, tracking installation, and the 90-minute onboarding are all inside your monthly fee.
Do you manage Meta and Google ads at all in Foundation or Growth?
No. Managed ads live only inside the Premium program, which is invite-only and capped each quarter. We do build ad-ready landing-page funnels for every plan, so if you have an in-house buyer or a separate agency, the funnels are already there for them.
What does "AI search visibility" actually mean?
Generative Engine Optimization. Every month we publish two articles plus per-device landing-page funnels engineered to surface inside ChatGPT, Perplexity, and Google AI Overviews, not just the classic search results page. That's where new patients increasingly find clinics now, and we treat it as the headline organic channel.
Can we keep our existing EMR or scheduling software?
Yes. Health Hue Hub layers on top of most existing systems, Zenoti, Aesthetic Record, PatientNow, AestheticsPro, Boulevard, Mindbody, ModMed. You keep your EMR; we handle the marketing, automation, website, and patient-communication layer above it.
How fast can we launch?
Inside thirty days. Your website goes live, automations are running, and your first marketing blast goes out within thirty days of signup. Every clinic, every time, that's our 30-day activation promise.
What do we need to provide on our end?
A treatment + pricing list, your logo and brand assets, Google Business Profile access, and about an hour for the onboarding call. We handle everything else, including HIPAA paperwork and tracking installation.
What happens if we want to cancel?
You email us and the next billing cycle stops. No penalty, no exit fee, no auto-renew. We hand you a full export of your contacts, your website, and your domain records, the things we built belong to you.
Do you serve clinics outside North America?
Yes, with caveats, PHIPA- and HIPAA-equivalent compliance handling is North-America-specific, and the email/SMS sending domains we provision are tuned for US + Canada deliverability. Outside that, we'll discuss what's portable on the call.