Health Hue Hub, Conversations

Calls, texts, and web chats, all in one place.

Centralize every patient conversation so your team stays organized, responds faster, and books more consults, with Hue AI answering the moment a message arrives.

  1. <60s First Response
  2. 24/7 Coverage
  3. 7+ Channels, One Inbox
The Health Hue Hub unified inbox on desktop, SMS, calls, web chat, and social DMs for one patient in a single thread.
The Health Hue Hub conversation inbox on mobile.

01 · Conversations · Unified Inbox

Manage all your conversations in one inbox.

Reach patients by call, text, email, social DM, and web chat, directly through the Hub. Every message is tied to the patient and visible to your whole team, so anyone can scan a patient's entire history from a single, organized inbox.

Calls, texts, email, web chat, and social DMs, every channel in one place.

WhatsApp, Facebook Messenger, and Instagram DMs, all included.

Every conversation visible across your whole team.

The Health Hue Hub inbox with one patient thread spanning Instagram, SMS, WhatsApp, and email, every channel highlighted in a single conversation. The Health Hue Hub inbox highlighting the social conversations, Instagram, Facebook Messenger, and WhatsApp, alongside calls and texts. The Health Hue Hub shared Team Inbox highlighted, every patient conversation visible to the whole team in one place.

02 · Conversations · Calls & Voicemail

Make and receive calls from any device.

Speak with patients from the desktop or the mobile app, and confirm details over the phone. A live call indicator shows the front desk who's calling, and when the clinic is closed, calls go to voicemail, then you catch up with summaries and transcripts. Use one number for calls and texts, ported from your existing line or set up new.

See who's calling and answer right from the desktop or mobile app.

Every missed call gets an instant text back, so patients hear from you right away.

Voicemail with transcripts and an AI summary of every message.

The Health Hue Hub inbox on a live call with a patient, the active-call banner with the caller name and timer highlighted. The Health Hue Hub inbox showing a missed call and the automatic text-back reply highlighted in the thread. The Health Hue Hub inbox with a voicemail card highlighted, showing the transcript and an AI summary of the message.

03 · Conversations · Text Messaging

Text patients right from the inbox.

Keep the conversation going and text patients from anywhere, on a desktop or mobile device. Answer questions, receive before-and-after photos, and personalize every interaction.

Answer questions and reschedule in seconds, with prep guides attached.

Receive before-and-after photos right in the conversation.

Match every message to the patient's treatment and history.

The Health Hue Hub inbox with a fast front-desk text reply highlighted, rescheduling a patient and attaching a pre-care guide. The Health Hue Hub inbox with a patient's photo attachments highlighted in the text thread. The Health Hue Hub inbox with a personalized, treatment-specific reply to the patient highlighted.

04 · Conversations · Social Messaging

Reach patients on every channel they use.

Instagram DMs, Facebook Messenger, WhatsApp, and live website web chat all land in the same inbox, tied to the patient and answered by Hue AI in real time. Reply once, in one place, no matter where the patient reached out.

Instagram and Facebook Messenger DMs, answered in one place.

WhatsApp and website chat, unified with calls and texts.

Every social message lands in the shared team inbox.

The Health Hue Hub inbox with the Instagram and Facebook Messenger messages highlighted in one patient thread. The Health Hue Hub inbox with the WhatsApp and website web chat messages highlighted in the same thread. The Health Hue Hub shared Team Inbox highlighted, every social message in one place for the whole team.

05 · Conversations · Hue AI

Hue AI answers, qualifies, and books, automatically.

Hue AI replies the moment a message or missed call comes in, any time of day. It understands what the patient is asking, recommends the right treatment, answers questions, and books the consultation straight onto your calendar, handing off to your team whenever it's needed.

Instant replies and missed-call text-back, 24/7.

Qualifies leads and recommends the right treatment.

Books consults and hands off to your team when needed.

Hue AI replying to a new patient the moment they message, with the instant first response highlighted in the thread. Hue AI qualifying the lead, the engagement score and AI Qualified badge highlighted as it scores booking intent. Hue AI booking the consultation, the booking link and the patient grabbing an open time highlighted in the thread.

06 · Conversations · Built for Teams

Keep your team aligned and in control.

Add private, staff-only notes to any conversation, allergies, preferences, who to loop in, that the patient never sees. Then control who can call, reply, or view sensitive contact details, role by role, so the front desk gets exactly what it needs.

Private, staff-only notes on any conversation.

Per-role permissions for calls and messaging.

Hide sensitive contact details with PHIPA- and HIPAA-aware access.

Built for healthcare

Secure, compliant, and patient-ready.

Every message, call, and note lives in a platform built for clinics from the ground up, not a generic chat tool retrofitted for healthcare.

PHIPA- and HIPAA-compliant

Patient data is encrypted and handled to healthcare standards.

Consent & opt-outs

Built-in STOP handling and consent tracking for every contact.

Role-based access

Granular permissions keep sensitive details on a need-to-know basis.

Full audit trail

Every message and call is logged to the patient record automatically.

One platform

Explore more of the Hub.

Conversations is one module of the Health Hue Hub, your AI-powered clinic operating system.

Scheduling & Calendar

AI booking, reminders, and provider sync.

Workflows & Pipeline

Automated follow-up from lead to loyalty.

Payments & Billing

Text-to-pay, deposits, and QuickBooks sync.

AI Phone Concierge

Inbound & outbound AI that never sleeps.

Reputation Engine

Automated reviews, referrals & before/afters.

Reports & Insights

Revenue, ROI, and growth, measured for you.

See every patient conversation in one place

Book a 20-minute demo and we'll show you the unified inbox and Hue AI running on your clinic's workflows.

Book a demo See pricing

FAQ

Questions about Conversations.

Which channels does the unified inbox bring together?
SMS, phone calls, web chat, email, and Instagram and Facebook DMs all land in one place. Each patient has a single thread, so your team sees the full history no matter how someone reached out.
Is patient messaging secure and compliant?
The inbox is built for healthcare and is PHIPA- and HIPAA-conscious, with consent and opt-out handling on every channel. Every conversation is logged with an audit trail, so you always have a clear record of what was said and when.
Does Hue AI reply automatically?
Yes. Hue AI answers common questions, qualifies new leads, and books appointments around the clock. Your staff can step into any conversation at any time, and anything sensitive is handed off to a person.
Can my whole team share one inbox?
Yes. Conversations can be assigned to specific team members, and internal notes keep everyone aligned without the patient seeing them. Role-based access controls who can view and respond to which threads.
Can we keep our existing phone number?
In most cases, yes. Calls and texts route through the Hub while your number stays the same, so patients keep reaching you the way they already do.
What happens to missed calls?
Every missed call triggers an automatic text-back, so the conversation continues even when no one can pick up. Leads stay engaged instead of slipping away to the next clinic.