Health Hue Hub · Express Booking™
Book the patient before they hang up.
Your front desk texts the patient a booking link and they finish on their own phone in seconds. There’s no app to download and no account to create. The appointment, card on file, and cancellation policy are all captured before they walk out the door.
01 · Text-to-Book Link
Send the booking link without picking up the phone.
From the calendar or a conversation, your front desk picks the treatment and texts the patient a personalised booking link. There’s no back-and-forth on hold and no manual data entry. The link opens straight to the right service so the patient just confirms a time.
Start a booking link from the calendar or the message thread.
The link opens to the treatment your team selected.
Your team starts it, the patient simply finishes it.
02 · Finish on Their Phone
Patients book in seconds, not minutes.
The patient taps the text, picks a time, and confirms, all on their own phone. There’s nothing to download and no account to create. Because the request came from your clinic, the form is short and the booking is done before they leave the room.
The link opens in any phone browser, nothing to install.
No password and no account to set up.
Pick a time, confirm, and the appointment is booked.
03 · Card on File & Deposits
Take the deposit off the phone call.
The patient adds a card on file or pays a deposit right inside the booking link, entered on their own device. Your front desk never reads a card number aloud or keys it in by hand. The card is stored securely so no-shows and late cancellations are covered by your policy.
The patient saves a card during booking for future visits.
Collect a deposit upfront to hold the appointment.
Card details are entered on the patient’s device, never over the phone.
04 · Policy & Intake
Get the policy signed before the visit.
The same link can ask the patient to accept your cancellation policy, answer intake questions, and upload photos. It’s captured once, during booking, instead of chased down at the front desk. Everything is PHIPA-compliant and HIPAA-aware, so consent and patient details land in the record automatically.
The patient accepts your policy as part of booking.
Add the questions you need answered before the appointment.
Let patients upload reference photos from their phone.
05 · Link Controls
Decide how long the link stays open.
Set each booking link to expire on your schedule, from a few hours to several days. A short window keeps a held slot from sitting empty, while a longer one gives a busy patient time to decide. You stay in control of the calendar instead of leaving links open forever.
Choose how long a booking link stays live.
Short windows keep held times from going to waste.
Longer windows give patients time without losing control.
06 · In the Message Thread
Everything lives in the same conversation.
The booking link, the patient’s reply, and the confirmation all sit in one SMS thread your whole team can see. There’s no separate inbox to check and no guessing whether a link was sent. When the patient books, the appointment posts to the calendar and the thread shows it’s done.
The link and the confirmation live in the patient’s conversation.
Any team member can see what was sent and what came back.
Booking confirmations post to the calendar and the thread.
Secure, compliant, and clinic-ready
Every feature lives in a platform built for clinics from the ground up, with charting, consent, and payments native to the patient record.
PHIPA & HIPAA-aware
Patient data is encrypted and handled to Canadian health-privacy standards.
Consent & audit
Consents, signatures, and changes log to the record automatically.
Role-based access
Granular permissions keep charts and contact details on a need-to-know basis.
One source of truth
Scheduling, payments, messages, and records in one place. Nothing siloed.
Explore more of the Hub
Express Booking™ is one part of the Health Hue Hub, your AI-powered clinic operating system.
Conversations
One inbox for SMS, calls, web chat, and DMs.
Patient Records
Every patient in one complete profile.
Calendar & Scheduling
AI booking, reminders, and provider sync.
Payments & POS
Text-to-pay, deposits, and fast checkout.
Memberships
Recurring revenue, packages, and perks.
Automated Flows
Triggers and multi-channel follow-up.
FAQ