Health Hue Hub · Reviews

Five-star proof, on autopilot.

After every visit the Hub asks for a review while the patient still feels great about the result. Happy patients are guided to Google and Facebook, anyone unhappy reaches your team privately first, and your public reputation builds without the front desk chasing a single request.

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Reputation Inbox
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Manual Review Asks
24/7
Replies Drafted

01 · Automatic Asks

Ask for the review at the right moment.

The moment a treatment is marked complete, the Hub sends the patient a review request by text or email, while the result and the experience are still fresh. There is no list to work through and no awkward in-person ask, so you collect far more reviews than a busy front desk ever could by hand.

The request goes out as soon as treatment is marked done.

Patients reply on the channel they actually use.

The ask is automatic, so nobody has to remember it.

The review request dashboard in the Health Hue Hub, showing requests set to send automatically two hours after each visit. The same dashboard with the text and email channel for each request highlighted. The same dashboard showing the automatic toggle on and the volume of requests sent without staff effort.

02 · Smart Routing

Send happy patients public.

When a patient rates the visit highly, the Hub guides them straight to Google or Facebook to post it. When someone is unhappy, the same flow routes them to your team privately so you can make it right before it ever becomes a public star. Your reputation reflects your best work, and problems reach you in time to fix them.

High ratings are guided to Google and Facebook.

An unhappy patient reaches your team first.

You hear about a problem before it posts publicly.

The smart routing flow in the Health Hue Hub, guiding a happy patient to leave a public Google review. The same flow routing an unhappy patient to private manager follow-up instead of a public review. The same flow showing how a concern is captured and routed to the team in time to fix it.

03 · AI-Drafted Replies

Reply to every review without the writing.

Hue drafts a warm, on-brand reply to each new review and waits for your approval, so even a wall of five-star feedback gets a thoughtful response. You stay engaged and visible to future patients reading along, and a single click sends the reply back to Google or Facebook.

Hue writes a reply in your clinic voice for each review.

Read, tweak, and send, or let trusted replies go automatically.

Approved replies sync straight to the source.

An AI-drafted review reply in the Health Hue Hub, written in the clinic voice for a new five-star review. The same review with the approve and edit buttons highlighted for one-click sending. A reply already posted back to Google after auto-approval, shown in the review feed.

04 · Synced & On Your Site

Show your proof where it counts.

Every review syncs into one inbox and onto your website, so the five-star wall future patients see stays current on its own. Fresh, real feedback on your own pages does more to win a booking than any claim you could make about yourself, and it updates the moment a new review lands.

Google and Facebook reviews collected in a single view.

A live widget shows fresh five-star proof to visitors.

New reviews appear without anyone updating the page.

The Health Hue Hub reputation view, with Google, Facebook, Yelp and RateMDs all connected in one inbox. The same view highlighting the live five-star reviews widget shown on the clinic website. The same view showing the recent sync and live status that keep the website widget current.

05 · Before-and-After Asks

Collect result photos with consent.

Alongside the review request, the Hub can ask for a before-and-after photo and capture media consent at the same time. The images land on the patient record next to the treatment, ready for a consult or a campaign, so your strongest proof is gathered the moment results look their best.

The photo request rides along with the review ask.

Media consent is captured and stored with each image.

Photos save to the patient profile beside the treatment.

A before-and-after photo request in the Health Hue Hub, sent automatically and returning the patient photos. The same record highlighting that media consent was captured and stored with the images. The same record showing the before-and-after photos saved to the patient profile beside the treatment.
Built for healthcare

Secure, compliant, and clinic-ready

Every feature lives in a platform built for clinics from the ground up, with charting, consent, and payments native to the patient record.

PHIPA & HIPAA-aware

Patient data is encrypted and handled to Canadian health-privacy standards.

Consent & audit

Consents, signatures, and changes log to the record automatically.

Role-based access

Granular permissions keep charts and contact details on a need-to-know basis.

One source of truth

Scheduling, payments, messages, and records in one place. Nothing siloed.

One platform

Explore more of the Hub

Reviews is one part of the Health Hue Hub, your AI-powered clinic operating system.

See Reviews on your own clinic.

Book a 20-minute demo and we’ll show you Reviews in the Health Hue Hub, running on your clinic’s workflows.

FAQ

Questions about Reviews.

How does the Hub collect reviews automatically?
When a treatment is marked complete, the Hub sends the patient a review request by text or email while the experience is fresh. There is no list for staff to work through, so you collect far more reviews than a front desk could by hand.
What stops an unhappy patient from leaving a public one-star?
Smart routing. Patients who rate the visit highly are guided to Google or Facebook, while anyone unhappy is routed to your team privately first, so you can resolve the issue before it ever posts as a public review.
Do I have to write replies to every review?
No. Hue drafts an on-brand reply to each new review for your approval, and you can let trusted replies send automatically. Approved replies post straight back to Google or Facebook.
Where do the reviews show up?
Every review syncs into one inbox in the Hub and onto a live widget on your website, so the five-star proof future patients see stays current automatically as new reviews come in.
Can I gather before-and-after photos too?
Yes. The review request can also ask for a before-and-after photo and capture media consent at the same time. The images save to the patient record beside the treatment, ready for a consult or a campaign.
Is patient feedback handled securely?
Yes. Reviews, photos, and consent live on the patient record inside a platform built for clinics, with data encrypted and handled to PHIPA and HIPAA-aware standards and role-based access controlling who sees what.